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Our investment plans operate on structured time horizons (24h, 48h, and 72h). You deposit a set amount, our team actively manages it within that window, and you receive your return at the end of the period. All plans include personalized support and real-time tracking. Returns are guaranteed and paid out directly to your account.

For every person you refer who successfully activates a plan with Citibanamex, you earn $5 USD. There is no limit to how many people you can refer, and your reward is paid out immediately upon confirmation. Request your unique referral code from any advisor or through the mobile app.

Absolutely. Citibanamex is regulated by the CNBV (Mexico's National Banking and Securities Commission) and all deposits are protected by the IPAB (Bank Savings Protection Institute) up to the legal limit. We use 256-bit encryption and are PCI-DSS compliant to ensure your money and data are always protected.

For a mortgage application you will typically need: official government ID, proof of income (last 3 months payslips or tax returns if self-employed), proof of address, RFC, bank statements from the past 6 months, and details of the property you wish to purchase. Our mortgage specialists can walk you through the full checklist.

Call our 24/7 hotline immediately at 55 5226-3600 or toll-free 800 900-2484. You can also block your card instantly through the Citibanamex Mobile® app by going to Card Management → Block Card. A replacement card will be issued and delivered to your registered address within 5-7 business days.